Shipping Policy

Order Processing

Orders are processed once payment has been received and order details have been confirmed.

We aim to dispatch orders as soon as possible, subject to:

• Product availability
• Payment confirmation
• Correct shipping details
• Internal order checks
• Courier availability
• Public holidays or carrier delays

Orders placed outside business hours, on weekends or on public holidays may be processed on the next available business day.

Same-Day Dispatch

Where available, same-day dispatch may apply to eligible orders placed before our daily processing cut-off time.

Same-day dispatch is not guaranteed and may depend on stock levels, order volume, payment confirmation, address accuracy and courier collection times.

If an order cannot be dispatched the same day, it will usually be processed on the next available business day.

Australian Shipping

Pro Peptide ships research products across Australia.

Estimated delivery times may vary depending on the destination, courier network and delivery method selected at checkout.

General Australian delivery estimates

These timeframes are estimates only. Delivery times may be affected by courier delays, weather events, public holidays, address issues or other factors outside our control.

International Shipping

Pro Peptide may offer international shipping where permitted.

International customers are responsible for checking whether the products they order can be legally imported into their country, state or region before placing an order.

Pro Peptide is not responsible for customs delays, import restrictions, border seizures, rejected imports, additional duties, taxes, clearance fees or compliance requirements imposed by the destination country.

If an international order is returned, delayed, seized or rejected by customs, Pro Peptide will review the matter on a case-by-case basis.

Shipping Rates

Shipping rates are calculated at checkout based on the delivery address, order size, selected shipping method and available courier options.

Any free shipping promotions, where offered, may be subject to order value, location, product type or promotional conditions.

Tracking Your Order

Once your order has been dispatched, tracking details will be sent to the email address provided at checkout.

You can use the tracking number to monitor delivery progress through the courier’s website or through the Pro Peptide order tracking page where available.

Please allow time for tracking to update

Tracking information may not appear immediately after dispatch. Courier systems can take several hours to update after an order has been collected or scanned.

Incorrect Shipping Details

Customers are responsible for providing accurate shipping information at checkout.

Please check your:

• Full name
• Business or laboratory name, where relevant
• Street address
• Suburb
• State
• Postcode
• Country
• Email address
• Phone number

If incorrect shipping details are provided, the order may be delayed, returned or delivered to the wrong address.

Pro Peptide is not responsible for delays or failed delivery caused by incorrect, incomplete or outdated shipping information provided by the customer.

Authority to Leave

Some courier services may allow parcels to be left at the delivery address if no one is available to receive them.

If authority to leave is selected or applied by the courier, the customer accepts the risk of the parcel being left unattended once delivery has been recorded.

If you require a signature or secure delivery, please check the available shipping options before placing your order.

Lost, Delayed or Damaged Parcels

If your parcel appears delayed, lost or damaged in transit, please contact Pro Peptide support with your order number and tracking details.

We may assist by contacting the courier or helping you lodge an enquiry.

For damaged parcels, please provide:

• Your order number
• Tracking number
• Clear photos of the outer packaging
• Clear photos of the product packaging
• A description of the issue
• Date the parcel was received

Please contact us as soon as possible after delivery so the issue can be reviewed promptly.

Temperature and Handling During Transit

Pro Peptide takes care when packing research products for dispatch. However, delivery conditions may vary once the parcel is in the courier network.

Customers should collect and store products promptly after delivery and follow the storage guidance provided on the product label, product page or Certificate of Analysis where available.

Research materials should not be left in direct sunlight, hot vehicles, mailboxes or unsecured outdoor areas for extended periods.

Failed Delivery or Returned Parcels

If a parcel is returned to Pro Peptide due to failed delivery, incorrect address details, refusal to accept delivery or non-collection from a courier depot, we will contact the customer where possible.

Additional shipping fees may apply if the order needs to be resent.

Refunds or replacements for returned parcels will be reviewed on a case-by-case basis, depending on product condition, storage requirements, courier records and the reason for return.

Product Availability and Split Shipments

If an item is temporarily unavailable or delayed, Pro Peptide may contact you to discuss the order status.

In some cases, orders containing multiple items may be shipped separately. If this applies, tracking details may be provided for each shipment.

Research Use Only Shipping Notice

All Pro Peptide products are shipped as research-use-only products. They are not supplied as medicines, supplements, cosmetics, therapeutic goods, veterinary products or products for human or animal administration.

Pro Peptide does not provide shipping for the purpose of personal use, self-administration, injection, treatment, cosmetic application or therapeutic use.

Shipping Support

For shipping questions, tracking assistance or delivery concerns, please contact Pro Peptide support.

Contact details

Email: info@propeptide.com.au
Website: propeptide.com.au
Order tracking: Use the Track Order page where available

Please include your order number when contacting support so we can assist more quickly.

Final Disclaimer

This Shipping Policy applies to Pro Peptide Australia orders and may be updated from time to time. Delivery estimates are provided as a guide only and are not guaranteed. Pro Peptide is not responsible for delays caused by couriers, customs, incorrect customer information, weather events, public holidays, regulatory issues or events outside our reasonable control.

Nothing in this Shipping Policy is intended to limit any rights you may have under applicable Australian Consumer Law.