Privacy Policy - propeptide.com.au

Last updated: 6 May 2026

ProPeptide respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, creating an account, subscribing to updates, or contacting our team.

1. Information we collect

We may collect personal information that is reasonably necessary to operate our website and provide our services, including:

Name, email address, phone number, billing address, and shipping address;
Order details, transaction history, and product enquiries;
Account details if you create an account on our website;
Messages or support requests you send to us;
Device, browser, IP address, cookie, and website usage information.

2. How we collect information

We collect information directly from you when you submit forms, place orders, create accounts, contact us, or subscribe to emails. We may also collect technical information automatically through cookies, analytics tools, website security tools, and ecommerce platform functionality.

3. How we use your information

We use personal information to:

Process, verify, and fulfil orders;
Arrange shipping and provide tracking updates;
Respond to customer support enquiries;
Manage accounts, website functionality, and customer records;
Improve website performance, usability, security, and customer experience;
Send marketing emails only where permitted or where you have subscribed;
Detect fraud, misuse, unauthorised activity, or technical issues;
Comply with legal, regulatory, tax, accounting, and business obligations.

4. Payment information

Payments are processed through secure third-party payment providers. ProPeptide does not store full payment card details on our website. Payment providers may collect and process payment information according to their own privacy and security practices.

5. Cookies and analytics

Our website may use cookies and similar technologies to keep the site functional, remember preferences, analyse website performance, support checkout functionality, and improve user experience. You can manage cookies through your browser settings, although some website features may not work properly if cookies are disabled.

6. Disclosure of information

We may disclose personal information to trusted third parties where required to operate our business, including payment processors, shipping carriers, website hosting providers, ecommerce tools, email platforms, analytics providers, IT support providers, professional advisers, and regulators or authorities where required by law.

We do not sell your personal information.

7. Marketing communications

If you subscribe to our mailing list, we may send product updates, store announcements, and related communications. You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly.

8. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. However, no online transmission or storage method can be guaranteed to be completely secure.

9. Data retention

We retain personal information for as long as reasonably necessary for order management, customer support, legal compliance, accounting, tax, fraud prevention, dispute resolution, and business record keeping.

10. Access, correction, and complaints

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, outdated, incomplete, or misleading. You may also contact us with privacy concerns or complaints.

11. Children

Our website and products are not intended for minors. We do not knowingly collect personal information from children.

12. Overseas processing

Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled appropriately.

13. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last updated date.

14. Contact

For privacy questions, access requests, corrections, or complaints, please contact us at info@propeptide.com.au.

Research-use notice

All products supplied by ProPeptide are intended strictly for laboratory and research purposes only. Products are not for human or veterinary use and are not intended to diagnose, treat, cure, or prevent any disease or condition. Customers are responsible for ensuring that products are handled, stored, and used lawfully and appropriately.

ProPeptide
Email: info@propeptide.com.au
Australia