Privacy Policy

Pro Peptide Australia respects your privacy and is committed to handling personal information responsibly, securely and transparently.

This Privacy Policy explains how Pro Peptide collects, uses, stores, discloses and protects personal information when you visit our website, place an order, contact our team, verify a Certificate of Analysis, subscribe to updates or interact with our services.

This policy is designed to support transparent privacy handling. The Australian Privacy Act includes 13 Australian Privacy Principles, which cover the collection, use and disclosure of personal information, governance and accountability, data quality and correction, and individual access rights.

All Pro Peptide products are supplied strictly for laboratory and in-vitro research use only. They are not supplied for human or animal consumption, injection, self-administration, medical treatment, cosmetic use or therapeutic use.

 

About This Privacy Policy

What this policy covers

This Privacy Policy applies to personal information collected through:

• The Pro Peptide website
• Online orders
• Customer accounts
• Contact forms
• Certificate of Analysis verification forms
• Email enquiries
• Order tracking requests
• Newsletter or marketing subscriptions
• Customer support communications
• Website analytics and cookies

The OAIC explains that APP 1 requires covered entities to manage personal information in an open and transparent way and to have a clearly expressed and up-to-date privacy policy.

 

Personal Information We Collect

Information you provide directly

Pro Peptide may collect personal information when you place an order, create an account, contact us or submit a form.

This may include:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Business or laboratory name
• Order details
• Product enquiry details
• Certificate of Analysis verification details
• Batch numbers submitted for verification
• Support messages
• Photos or documents you choose to provide for order or certificate support

Order and transaction information

When you place an order, we may collect and store information connected to that order, including:

• Products ordered
• Order number
• Payment status
• Shipping method
• Tracking details
• Delivery status
• Invoice or receipt details
• Customer notes entered at checkout

Payment information may be processed by third-party payment providers. Pro Peptide does not intentionally store full credit card details on its own website systems unless required for payment processing through secure third-party systems.

 

Information Collected Automatically

Website and technical data

When you use the Pro Peptide website, some information may be collected automatically through cookies, analytics tools, server logs or similar technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website or search engine
• Approximate location based on IP address
• Cart activity
• Checkout activity
• Website performance data

This information helps us understand website performance, improve user experience, detect technical issues and maintain website security.

 

Cookies and Tracking Technologies

How cookies may be used

Pro Peptide may use cookies and similar technologies to support website functionality, analytics, security and marketing.

Cookies may help with:

• Keeping products in your cart
• Remembering checkout details
• Improving website speed and performance
• Analysing website traffic
• Understanding product page engagement
• Supporting advertising or remarketing, where used
• Preventing fraud or misuse of the website

You can adjust cookie settings through your browser. Blocking cookies may affect some website features, including cart, checkout or account functions.

 

How We Use Personal Information

Main purposes

Pro Peptide may use personal information to:

• Process and fulfil orders
• Confirm payments
• Pack and ship products
• Provide tracking information
• Respond to customer enquiries
• Verify Certificate of Analysis requests
• Manage customer accounts
• Send order updates
• Provide invoices and receipts
• Handle refund, shipping or product support requests
• Improve website content and functionality
• Maintain website security
• Prevent fraud, misuse or unauthorised activity
• Comply with legal, regulatory or record-keeping requirements
• Send marketing emails where you have subscribed or where permitted by law

The Australian Privacy Principles cover how personal information is collected, used, disclosed, kept accurate, secured, accessed and corrected.

 

Research-Use-Only Privacy Notice

Do not submit personal medical-use information

Pro Peptide products are supplied strictly for laboratory and in-vitro research use only.

Please do not send us personal medical information, health conditions, treatment plans, dosing questions, injection questions, self-use details, cosmetic-use enquiries or therapeutic-use requests.

Pro Peptide does not provide:

• Medical advice
• Treatment advice
• Dosing instructions
• Injection instructions
• Self-administration guidance
• Cosmetic-use guidance
• Therapeutic-use guidance
• Product recommendations for personal use

If you send information that relates to personal medical use, we may be unable to respond to that part of your enquiry.

 

Certificate of Analysis Verification Information

Information collected for CoA checks

When you submit a Certificate of Analysis verification request, we may collect:

• Product name
• Batch number
• Order number, where provided
• Email address
• Uploaded product label images, where provided
• Details of your verification request

We use this information to check available batch documentation, confirm product records and respond to your request.

A Certificate of Analysis supports product documentation and research traceability. It does not make any product suitable for human or animal use.

 

When We Share Personal Information

Third-party service providers

Pro Peptide may share personal information with trusted third parties where reasonably necessary to operate the website, fulfil orders or provide services.

This may include:

• Payment processors
• Shipping providers
• Courier companies
• Website hosting providers
• Email service providers
• IT support providers
• Analytics providers
• Fraud prevention tools
• Customer support platforms
• Professional advisers
• Regulators, authorities or law enforcement where required by law

We only share information that is reasonably necessary for the relevant service or legal purpose.

 

Payment Processing

Secure payment handling

Payments may be processed through third-party payment providers. These providers may collect and process payment information in accordance with their own privacy and security policies.

Pro Peptide does not intentionally collect or store complete credit card numbers through general website forms or customer support channels.

Customers should never send full credit card details, payment passwords or banking credentials by email or contact form.

 

Shipping and Delivery Information

Courier disclosure

To deliver your order, we may share relevant personal information with shipping providers and courier companies.

This may include:

• Recipient name
• Delivery address
• Phone number
• Email address
• Order reference
• Tracking information
• Delivery instructions

Shipping providers may use this information to deliver parcels, provide tracking updates, verify delivery and manage delivery enquiries.

 

Overseas Disclosure

International service providers and shipping

Some third-party service providers may store or process information outside Australia. This may include website hosting, analytics, email platforms, payment processing, customer support tools or international shipping providers.

If you place an international order, your personal information may also be shared with couriers, customs authorities or delivery partners in the destination country where necessary to process and deliver the order.

 

Marketing Communications

Email updates and promotions

If you subscribe to Pro Peptide emails or provide your details where marketing is permitted, we may send you updates about products, guides, website changes, offers or research-use-only content.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting Pro Peptide support.

Even if you unsubscribe from marketing, we may still send transactional emails related to orders, shipping, accounts, support requests or legal notices.

 

Accessing and Correcting Your Information

Your privacy rights

You may contact Pro Peptide to request access to personal information we hold about you or to ask that incorrect information be corrected.

The OAIC explains that individuals can ask an organisation or agency to correct personal information if they believe the information held about them is incorrect.

To request access or correction, contact us using the details at the bottom of this policy. We may need to verify your identity before responding to the request.

 

Data Security

How we protect information

Pro Peptide takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

• Secure website hosting
• SSL encryption
• Restricted account access
• Password-protected systems
• Payment gateway security
• Order access controls
• Website monitoring
• Malware and spam protection
• Staff or contractor access limits
• Secure deletion or de-identification where appropriate

No website, payment system or email communication can be guaranteed to be completely secure. Customers should take care when sharing information online.

 

Data Retention

How long information is kept

Pro Peptide keeps personal information for as long as reasonably necessary for the purpose it was collected, including:

• Order fulfilment
• Customer support
• Certificate verification records
• Refund or shipping enquiries
• Accounting and tax records
• Legal or regulatory compliance
• Fraud prevention
• Business record keeping

When information is no longer required, we may delete, de-identify or securely archive it where appropriate.

 

Children and Minors

Website use by minors

Pro Peptide products are research-use-only laboratory products and are not intended for minors.

We do not knowingly collect personal information from children. If we become aware that personal information has been submitted by a minor without appropriate authority, we may delete the information where reasonable and appropriate.

 

External Links

Third-party websites

The Pro Peptide website may include links to third-party websites, including payment providers, couriers, regulators, product documentation tools or information resources.

Pro Peptide is not responsible for the privacy practices, content or security of third-party websites. Customers should review the privacy policies of those websites before submitting personal information.

 

Privacy Complaints

How to raise a concern

If you have a concern about how Pro Peptide has handled your personal information, please contact us first so we can review and respond.

Please include:

• Your full name
• Email address
• Order number, if relevant
• A clear description of the privacy concern
• Any supporting information

The OAIC advises individuals to complain to the organisation or agency first before lodging a privacy complaint with the OAIC.

 

Contact Details

Privacy enquiries

For privacy questions, access requests, correction requests or complaints, contact Pro Peptide support.

Email: info@propeptide.com.au
Website: propeptide.com.au

Please include “Privacy Request” in the subject line so your enquiry can be directed appropriately.

 

Changes to This Privacy Policy

Policy updates

Pro Peptide may update this Privacy Policy from time to time to reflect changes to website operations, business practices, legal requirements, technology or customer support processes.

The updated version will be published on this page with the latest effective date where applicable.

 

Final Disclaimer

This Privacy Policy is provided for general website and customer information purposes. It does not replace legal advice. Pro Peptide will take reasonable steps to handle personal information responsibly, securely and transparently in line with applicable privacy requirements.

All Pro Peptide products are supplied strictly for laboratory and in-vitro research use only and are not supplied for human or animal consumption, injection, self-administration, medical treatment, cosmetic use or therapeutic use.